Return Policy

Return policy
Return requests should be raised within 30 business days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 30 business day refund period.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To complete your return, we require a receipt or proof of purchase.

We are happy to assist you with returns subject to the following criteria:
  • Item received damaged - must be reported within 48 hours after the delivered date
  • Wrong item received (wrong color/wrong size/wrong model and etc.) - must be reported within 48 hours after the delivered date
  • Incomplete item received - must be reported within 48 hours after the delivered date
  • Item not as described - must be reported within 7 days after the delivered date
* The delivered date will be following the tracking information on the tracking site
** To entitle for a refund/replacement, video or picture evidence is needed to prove that the item matches the above conditions, and please include the packaging label you have received from us.
*** Please note that the original shipping fees are non-refundable.

Non-returnable items
Please note that due to final clearance, hygiene concerns, and suppliers' requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable.
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